IT Help Desk Technician

Information Technology

IT Manager

Full Time – Non-Exempt

Responsible for designing, organizing, modifying, and supporting a company’s computer systems.

Primary Responsibilities:

• • Manage PCI/HIPAA/PH compliance.
  • Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance.
  • Logs and tracks issues using problem management database, and maintains history records and related problem documentation
  • Provide leadership and direction in developing long and short-term information systems projects, complete feasibility studies.
  • Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
  • Direct service and maintenance of system-related software of networks, and intra- and inter-networking resources; installation of system hardware, software, peripheral devices and related items; diagnose computer problems and make repairs and perform equipment upgrades.
  • Develop training resources and opportunities for employees, conduct training programs as needed.
  • Document all information technology assets (hardware, software, licensing agreements, etc.) and maintain a resource center of manuals, reference and training materials.
  • Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure.
  • Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, and operating and system management systems.
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
  • Keep peers / manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
  • Ensure the timely resolution or escalation of assigned Helpdesk tickets
  • Daily traveling from site to site or desk to desk for on-going IT support Issues.

Required

• • Bachelors in CIS/MIS/CS.
  • 1-2 years equivalent work experience.
  • Ability to conduct research into communications issues as required.
  • Good interpersonal skills and strong customer service orientation.
  • Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment.
  • Ability to lift 50+ pounds and must have car for traveling.
  • Experience working in a team-oriented, collaborative environment
  • Proven analytical and problem-solving abilities
  • Willingness to travel and work irregular and overtime hours as needed
  • Able to communicate in customer/client fashion.
  • Planning and architecture in a rapidly iterative startup environment, ability to right-size and phase solutions according to changing business needs
  • Configuration management as it relates to network, VCS, automation, and development of self-service tools for the organization
  • Network monitoring, fault detection, remediation, reporting, auto-recovery and failover designs and implementation while managing to an availability SLA
  • Integration of networking and security components in a diverse, heterogonous environment (Linux, Mac, Windows, LDAP, Radius, Active Directory, Kerberos, etc)
  • Excellent interpersonal and teamwork skills, analytical and problem-solving skills, written and verbal communication abilities. This should include experience in designing, documenting and writing deliverable plans for enterprise implementations.

While performing the duties of this job, staff is regularly required to sit, stand, walk, talk and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties.

• Able to lift up to 30 pounds
• Use proper body mechanics when handling equipment
• Standing, walking and moving 50% of the day

Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs.

Starting at $24.00 – $27.00 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.