Demonstrates exceptional customer service. Acts in a professional manner at all times.
Has knowledge of the basic workings of the registration process. Will direct guests to the appropriate area.
Because all information concerning patients is of a confidential nature, the patient ambassador will not discuss patient information with others while on duty and will not discuss patient information with persons outside the hospital.
The Ambassador will not be involved in direct patient care. The Ambassador is not responsible for cleaning rooms, or assisting patients to the lavatory. The Ambassador is supervised by the lead admitting clerk, billing supervisor or revenue cycle director.
Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc.
Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials.
Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed.
Communication – Keeps manager and team informed of progress, problems, development and plans. Gets along and interacts positively with co-workers and others.
Accepts and performs other duties as assigned.
High School Diploma or GED.
Computer proficiency (EMR knowledge a plus)
Strong communication skills.
Ability to effectively present information, both verbal and written.
Ability to take initiative, adapt to changing priorities, and work independently
Strong time management and prioritization skills
Knowledge of Medical Terminology including medications
Bilingual in English and Chinese (Cantonese and/or Mandarin).
Must be willing to rotate AM, PM and Night shifts.
Must be available Mondays, Tuesdays, and Saturdays
Knowledge of community resources and cultural needs.