Department: Information Systems
Reports to: IT Manager
Lead Clinical Informatics Analyst
845 Jackson St, San Francisco, CA 94133
About this role
Department: Information Systems
The Clinical Systems Analyst will have the responsibility for the analysis, design, development, documentation, implementation and maintenance of business processes related to healthcare information systems. Other activities will include the identification of system and process issues that require definition and resolution within the organization. The position will serve as a lead liaison between clinical departments, physicians and information systems, ensuring that applications are current, accurate, responsive, and confidential and meet regulatory standards for providing care.
Essential Duties and Responsibilities
- Develops integrated test scripts and performs testing and troubleshooting with multiple departmental Information Technology (IT) resources.
- Participates in the development and review of training and policy and procedure materials.
- Creates work plans and monitors progress of project tasks; monitors project work schedules and completion dates.
- Oversees and performs system testing and quality assurance for application enhancements and upgrades.
- Assures proper planning, engineering, documentation, installation and testing of enhancements to meet end user requirements; manages system maintenance activities.
- Performs maintenance to data files using automated processes whenever practical and oversees the maintenance of critical profiles and master files.
- Supports users during implementation or system upgrades and as needed in analyzing design issues and/or in troubleshooting issues.
- Reviews, analyzes, refines and evaluates existing programs and interfaces.
- Provides escalated user support by troubleshooting problems or answering questions to resolve issues from users.
- Develops procedures as needed for both IT and other support services to maintain system performance, usability and uptime.
- Develops training guides to assist staff in the transition from current release levels as well as current automation and integration to new automated practices, incorporating change management principles.
- Keeps abreast of current developments and issues in the practice of pharmacy and recommends IT solutions to comply with regulatory requirements and to improve patient care and/or for user convenience.
- Coordinates and attends project team meetings and user meetings.
- Follows HIPAA, OSHA and Compliance Plan regulations.
- Develop and implement a model for clinical data management, standardization and governance.
- Perform analytics on patient populations
- Perform explanatory data analyses, generate and test working hypotheses, prepare and analyze historical data and identify patterns
- Analyze and model structured data using advanced statistical methods.
- Build algorithms to predict future data trends and relationships.
- Meet with clinicians and administrative leaders to explain data, data analysis, insights and relationships within data
- Analyze and interpret clinical data, extract clinical relevance and formulate recommendations for clinical and operational processes.
- Design and maintain clinical score cards, dashboards and reports in a standardized fashion to ensure readability, accuracy and understanding by clinicians
- Produce reports from clinical data to meet end-user needs
- Ensure a standardized and consistent approach to use of clinical coding and classification systems
- Assist in development of measures for monitoring clinical outcomes and processes
- Assist with development of methods to monitor data integrity, accuracy and reliability
- Assists with the design and maintenance of data governance structures, policies and procedures
- Collaborate and develop working relationships with clinical departments, divisions and operational leaders as well as research informatics
- Translate and prioritize end-user clinical data requirements to the technical team for further design and implementation of clinical applications
- Work with the build team to ensure clinical capture, data standardization and normalization for connectivity and interoperability
- Work with the build team and vendors to ensure that data design meets requirements for the integration and exchange of clinical data
- Identify areas for optimization and enhancements with clinical data documentation and data elements in orders
- Develop and manage a Clinical Decision Support (CDS) program using clinician requirements and system capabilities to drive outcomes.
- Collaborate with clinicians and develop an assessment program to monitor the effectiveness of individual CDS interventions.
- Serve as an expert resource and consultant for all areas of the medical center with regard to data collection, standards, management, governance, retrieval and use as well as design and use of CDS elements and tools.
- Performs other duties as assigned.
- Leading a team of Clinical Analysts who are involved in underwriting, preparing reports, performing healthcare data analysis and data validation, producing requirements gathering and writing functional specifications, performing workflow analysis, acting as liaison between the customer and the technical team, and providing project management support.
- Work with vendors and leads regarding requirements, gathering and analysis for the Clinical Operations Systems. You will design technical and innovative solutions using existing technology or newly acquired platforms.
- Lead and drive project teams (internal and external) in solutions delivery: from solution definition to final delivery and acceptance. Your fiduciary responsibility will keep the projects within budget.
- You will be responsible for status reporting to Management, Business counterpart, and delivering solutions to client expectations.
- Lead the transition of newly delivered solutions into long term production operations via managed services. Work with various managed service providers to take over day-to-day maintenance and support activities. Ensure optimal on-going service performance of the solution through oversight and direction of managed services staff.
- Performs other duties as assigned.
- Able to on-call 24/7
- Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc.
- Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials.
- Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed.
- College degree with an emphasis in healthcare/clinical computer information systems.
- Must have proven analytical and technical skills to be able to devise new and adapt existing methods, techniques, and procedures to meet specific requirements.
- Must be able to establish and support standards appropriate for areas of responsibility.
- Excellent customer service skills; verbal, written, and listening skills are required.
- Proven leadership; mentoring and team development skills required.
- 5 years working experience with clinical systems interfaces with Cerner Millennium.
- Strong knowledge of Health Information Systems as it pertains to clinical deployments, revenue management, financial integration, and ancillary product integration.
- Strong understanding of medication administration record, clinical decision support, and hospital workflow.
- Working experience with physicians and nurses as it pertains to the integration of pharmacy systems and Pharmacy Information Systems.
- Working knowledge and experience with both ambulatory and acute care facets of Cerner Millennium Strong working knowledge of Ancillary departments and workflow.
- Working knowledge of HIPAA and OSHA compliance standards and regulations.
- Outstanding listening and interpersonal skills, with the ability to effectively work and communicate with providers and practice staff.
While performing the duties of this job, staff is regularly required to sit, stand, walk, talk and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties.
- Able to lift up to 30 pounds
- Use proper body mechanics when handling equipment
- Standing, walking and moving 50% of the day
Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs.