Lead Housekeeper

Chinese Hospital

845 Jackson St, San Francisco, CA 94133

About this role

Department: Housekeeping
Report to: Housekeeping Manager
Type: Full time, 32hrs/week
Shift: Evening (Flex)
Requisition #12185

Position Summary

The primary responsibility of the Lead Housekeeper is all housekeeping-related activities for facility: cleaning, changing beds. The Lead Housekeeper directs daily operational housekeeping activities and monitors cleanliness standards in the hospital and out-side clinics.

Essential Duties and Responsibilities

  • Supervising and allocating cleaning staff on daily housekeeping activities, such as cleaning patient rooms, sanitizing and disinfecting facilities and disposing waste.
  • Performing administrative tasks for ordering housekeeping supplies, maintaining inventory, and scheduling/staff.
  • Monitoring the use of cleaning agents/solutions and equipment in an appropriate way.
  • Ensuring housekeeping processes are in accordance with healthcare organization and regulatory codes.
  • Monitors all housekeeping activities to ensure regulatory agency codes compliance in multiple healthcare environments.
  • Oversees housekeeping staff for quality and investigates all reports of areas noted as sub-standard.
  • Assesses inventory level and functioning of all housekeeping machinery, equipment and materials.
  • Evaluates and optimizes the procedures of cleaning and sterilization to improve the housekeeping performance.
  • Coaches others on advanced housekeeping methods and techniques to deliver high-quality housekeeping services in a cost-effective manner.
  • Mitigates cleanliness problems identified and implements corrective action.
  • Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc.
  • Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials.
  • Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed.
  • Communication – Keeps manager and team informed of progress, problems, development and plans. Gets along and interacts positively with co-workers and others.
  • Accepts and performs other duties as assigned.


  • High school graduate desirable.
  • Custodial Training Certificate/License is required
  • Fluent in English and must be able to communicate clearly, and understand instructions in English and respond as necessary.
  • Knowledge of procedures, products, equipment and chemical cleaning products.
  • Visible acuity to observe work was properly performed.
  • Motor coordination and manual dexterity to maintain flow of work.
  • Work Relationship:
  • Reports directly to the Housekeeping Lead and Environmental Services Manager.
  • Works closely with nursing, patients and other department staff
  • Works regularly with other members of Environmental Services staff.

Physical Requirements

  • Frequently required to stand, walk, stoop, kneel or crouch.
  • Occasionally required to sit or climb.
  • Required to use hands to handle or feel objects, tools or controls.
  • Frequently required to lift and/or move up to 50 pounds.
  • Occasionally required to lift and/or move up to 75 pounds of department supplies and equipment.
  • Occasionally may need to move supplies or equipment over 75 pounds.

Compliance Requirements

Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs.


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