Report to: Radiology Manager
Type: Per Diem
845 Jackson St, San Francisco, CA 94133
About this role
To greet, instruct, and schedule patients in an efficient and timely manner; and to maintain procedure records.
Essential Duties and Responsibilities
- Schedules patients either by phone or in person. Reschedules or cancels appointments at the patient’s or doctor’s request. If a patient is rescheduled or cancelled, makes a note to be put in the patient’s chart indicating such and the reason, if possible.
- Verifies and updates necessary patient information.
- Records the patient’s medical record number, referring physician, and the current procedure description in RIS system.
- Takes the patient to a dressing room, if necessary, and instructs the patient in proper gowning for the examination.
- Informs the technologist that a patient is waiting and where to locate the patient.
- Greets patients and public in a prompt, courteous, and helpful manner.
- Answers telephone, takes messages, and provides information in a professional manner.
- Determines if the patients are in the correct area and instructs them if they are not.
- Asks required questions essential for scheduled exams and has patient sign the appropriate form when necessary.
- Logs all films coming into the Clinic and directs them to the appropriate area.
- Handles requests for CD’s and films to be sent out. Obtains signed release and gives out films to be hand-carried by the patient to other physicians.
- Performs related work as required.
- Keeps work area and dressing rooms clean and stocked with clean gowns, forms, and all necessary supplies.
- Maintains daily records of the number of patients seen, the type of exams performed, and number of exams ordered by each referring physician. These duties now maintained in the RIS system.
- Maintains professional, considerate and congenial work relationships with patients, staff and the public.
- Observes strict rules of patient confidentiality.
- Maintains accurate patient records.
- Schedules procedures either in person or by telephone in a prompt, courteous and helpful manner.
- Answers the telephone, takes messages and provides information in a professional manner.
- Keeps work area and dressing rooms clean, organized and stocked with appropriate supplies.
- Observes Clinic policies and guidelines.
- Experience: Up to six months of similar or related experience.
- Education: Equivalent to a high school education.
- Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
- KNOWLEDGE OF anatomy and medical terminology.
- ABILITY TO: sort and file materials correctly by alphabetic or numeric systems; prioritize and organize work; communicate clearly; react calmly to emergency situations; interpret, adapt, and apply established guidelines, yet be flexible to meet the individual needs of the patient; work with general supervision, structuring own work patterns within the general outline, referring unusual situations or problems to the supervisor; and work effectively during periods of stress resulting from patient flow and office demands.
- SKILLS IN: operating a computer; establishing and maintaining effective working relationships with patients, staff, and the public; recognizing and responding to patient’s needs; and maintaining records and recording information.
- PHYSICAL REQUIREMENTS: Manual and finger dexterity and eye-hand coordination for operation and repair of all departmental equipment. Occasionally lifts and carries items weighing up to 50 pounds.
- WORKING CONDITIONS: Exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment. Work may be repetitious at times.
- MAINTAINANCE OF PATIENT RECORDS ON RIS & PACS SYSTEMS: [Advanced Skills] Knowledge of computer filing system and skills essential for reconciliation of patient records, orders and exams prior to start of exams all the way to final report.
- TRANSCRIPTION: [Advanced Skills] Knowledge of advanced medical terminology and typing skills essential for transcribing dictations and editing of radiology reports.
While performing the duties of this job, staff is regularly required to sit, stand, walk, talk and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties.
- Able to lift up to 30 pounds
- Use proper body mechanics when handling equipment
- Standing, walking and moving 50% of the day
Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs.